Frequently Asked Questions

Everything you may want to know before starting your program.

Everything You May Want to Know

Frequently Asked Questions

Preparing for a detox, weight loss or wellness retreat often comes with questions, and that’s completely normal.

From program structure and accommodation to fasting, treatments and what to expect during your stay, we’ve gathered the most common questions here to help you feel informed and prepared.

If you cannot find the answer you’re looking for, our team is always happy to help.

Travel & Arrival

Getting to Koh Samui and arriving at the retreat.

Koh Samui can be reached by direct flights from Bangkok and selected international destinations. Alternative ferry routes via Surat Thani are also available for those travelling domestically or on a budget.

Yes. Complimentary airport pickup and drop-off are included as part of your program.

We are located in peaceful Lipa Noi on the west coast of Koh Samui, away from the busier tourist areas, with direct beachfront access and a calm environment ideal for recovery and relaxation.

Before You Arrive

Everything you need to know before joining your program.

Before arrival, we will send you a detailed health assessment form along with a pre-program preparation guide. This helps us understand your health history, goals and any specific requirements so we can prepare your program properly.

In many cases, yes. Our programs are personalised and we regularly work with guests managing a wide range of health conditions. Your health assessment allows us to review your situation and recommend the most suitable approach.

Usually yes, but we need to know in advance. Please include all current medications in your health assessment so our team can review them and advise you accordingly.

Our cancellation and rescheduling policies are outlined in our Terms & Conditions. If your plans change, please contact us as early as possible so we can assist you with the best available options.

Bookings are confirmed with a deposit. Full payment details, accepted payment methods and booking terms will be provided during the booking process.

Your Stay

Practical questions about life at the retreat.

Yes. All programs include private bungalow accommodation in our peaceful tropical beachfront setting.

No. Every guest enrolled in a program is allocated their own private bungalow as part of their stay.

We believe personal space plays an important role in the detox and recovery process, especially during the early stages of fasting and cleansing.

During the first few days, some guests may experience a temporary healing response as the body adjusts and begins detoxifying. Having your own space allows you to rest, recover and move through this stage comfortably.

In addition, daily treatments such as colonic irrigation and liver flush protocols can affect individual schedules and rest time, so private accommodation provides flexibility and comfort throughout your program.

If you are travelling with a partner or friend and would prefer to share a bungalow, this is absolutely possible. However, each guest must still be enrolled in their own program, as we do not offer accommodation-only stays.

Yes. Complimentary airport transfers are included as part of your stay.

No. Your program is fully inclusive based on the listed inclusions. Optional spa treatments or personal training sessions are available at additional cost.

Yes. We are in the tropics, so mosquitoes are part of island life, and geckos are common around the property. We recommend bringing insect repellent.

Coffee is not permitted during your stay, as it can interfere with the detox process. Herbal teas are available and encouraged throughout the program.

The Program

How the program works and what to expect day to day.

Each day follows a structured wellness rhythm that combines movement, treatments, nutrition, education and recovery. Every element is designed to work together to support your progress throughout the program.

The Detox Program focuses on juice fasting, cleansing and deeper detoxification protocols. The Rejuvenation Program follows a similar daily structure but includes healthy meals instead of fasting, making it a gentler option for recovery and wellness.

Yes. Every program is tailored around your personal goals, physical condition, health history and any specific requirements to ensure the best possible experience and results.

Colonics are strongly recommended as part of the cleansing process, as they help support elimination and improve comfort during fasting. However, participation is always your personal choice.

We use a carefully selected range of natural herbs, probiotics, fibre blends and nutritional supplements to support digestion, cleansing and energy throughout the program.

Most guests are surprised by how manageable the fasting process feels. Our structured supplement system helps support energy levels, reduce hunger and make the transition into detox much easier.

Results & Recovery

What happens during and after your program.

Weight loss varies from person to person, but many guests lose between 0.5kg and 1kg per day during the juice fasting stage, depending on their physical condition, goals and commitment to the program.

Detox can support weight loss, improve digestion, reduce inflammation, increase energy levels, improve mental clarity and help reset long-term eating habits and lifestyle choices.

We guide you through a gradual return to food after your program, usually starting with soft fruits, salads and light vegetables to support digestion and maintain the benefits of your detox.

Yes. After your stay, you will receive access to your personal results, recipes, guides and wellness materials to help you continue your progress and maintain healthier habits at home.

Yes. We have a full testimonials section where past guests share their experiences, transformations and results from their time at New Body and Mind.

Health & Safety

Your wellbeing and support during your stay.

Yes. We have a western medical doctor on call, along with visiting wellness specialists available when needed throughout your stay.

Our Program Director has nearly 30 years of experience in detoxification, natural healing and nutritional wellness, supported by an experienced team of program managers and wellness staff.

Yes. Please include any allergies, intolerances or dietary restrictions in your health assessment before arrival so we can prepare your program accordingly.

Payments & Booking Terms

Important information about deposits, payments, changes and booking conditions.

We require a 50% deposit to confirm your program booking. Once your deposit has been received, your dates will be reserved and your preparation process can begin.

We accept Visa, MasterCard and bank transfer. Please note that all card payments, including debit cards, carry a 3% bank processing fee.

Any outstanding balance must be paid on the day of arrival and before starting your program.

Yes. We require a minimum of 14 days notice if you wish to defer or cancel your program.

Your deposit remains on your account as credit and can be used for a future stay, with no expiry date.

If changes are made within 14 days of arrival, a rescheduling fee of 2,500 THB per reserved night may apply, up to a maximum of 7 nights.

We operate a no-refund policy on all programs once booked. However, in most cases, unused balances can be held as future credit for a later stay.

If you reduce or end your stay after the program has started, refunds are not available. Remaining balances may be credited to your account for future use.

A reserved accommodation fee of 2,500 THB per booked night will still apply for the days held for your stay.

Yes, subject to availability. If you are unsure how long you would like to stay, we recommend booking a shorter program initially and extending during your first week if needed.

Your program includes all listed inclusions. Optional extras such as spa treatments, private training, special transport or additional services are charged separately and payable in advance or at the time of booking.

Yes. To maintain a focused and supportive retreat environment, alcohol, drugs, outside food, supplements and smoking are not permitted without prior approval.

Guests must disclose any medical conditions or medications before arrival, and all guests are expected to respect the retreat environment and other participants throughout their stay.

No. The minimum age for guests staying at New Body and Mind is 16 years old.

Our retreat is a structured wellness environment designed around detox, recovery and personal health programs. For this reason, every guest staying with us must be enrolled in an active program.

We do not offer accommodation-only stays or allow non-participating companions or children on the property.

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